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HelpGetting StartedUnderstanding Performance

Understanding Performance

Learn how to interpret performance data in Intelogos — covering the Dashboard, Reports, Profile, Chronicle, and key metrics.

Intelogos provides multiple ways to understand the performance of your team members. One of the easiest is to use the AI-powered features — for example, you can simply ask a question about your team using Ask AI and get the answer right away. However, beyond AI, Intelogos offers a rich set of screens and metrics that let you explore performance data directly.

This guide walks you through some of the main ways you can understand performance — covering the Dashboard, Reports, Profile, and Chronicle — and explains what to look for, what healthy numbers look like, and how to dig deeper when something needs attention.


Starting with the Dashboard

The Dashboard is your primary tool for understanding team performance. It is available to Managers, Admins, and Owners.

When you open the Dashboard, you will see several sections stacked from top to bottom:

  1. KPI cards with a trend chart
  2. Leaders table showing top performers
  3. Tool categories (Primary, Secondary, Distracting/Neutral)
  4. Engagement breakdown (High, Medium, Low)
  5. Time categories chart and table

Each section answers a different question about your team. Let's walk through them.


Key Performance Indicators (KPIs)

The KPI section is the first thing you see. By default you can display 2–4 KPI cards, and each one gives you a different angle on performance. Here are four KPIs that are most useful when you are getting started.

Note: All KPIs are always calculated based on each user's local time zone.

Workday

What it tells you: The average amount of time your team worked on any given workday.

Workday vs. Average Time: These two metrics may look similar, but they differ in two important ways:

  1. Which days are included. Workday only considers scheduled workdays (e.g. Monday–Friday) and ignores weekends entirely. Average Time counts every day that has tracked time, including weekends. If someone logs a few minutes on Saturday to finish a task, Average Time will include that day — which can pull the number down.
  2. How zero-time days are handled. Workday counts a workday with no tracked time as zero. If you worked 10 hours on Monday and nothing the rest of the week, Workday is 10 ÷ 5 = 2 hours. Average Time only counts days where time was actually recorded, so in the same example it would show 10 hours — because the only day with data averaged to 10.

What to look for: You want this number to be close to what you expect. For example, if your team is expected to work 8 hours a day, then a Workday value in the range of roughly 7h 30m to 8h 30m is healthy.

  • Too low (e.g. 4–6 hours): People may not be investing enough time. Investigate whether there are tracking gaps, unrecorded meetings, or genuine underwork.
  • Too high (e.g. 9–10+ hours): Your team may be at risk of burnout from consistently extended hours.

Activity

What it tells you: The level of interaction with the computer through mouse and keyboard usage, calculated as the percentage of active seconds out of total tracked seconds.

What to look for: This metric helps you understand whether people are actively working when they are at the computer.

  • Below 20% is considered low for roles that require regular computer interaction.
  • 20–50% is typical and healthy for most jobs.
  • Above 50% often indicates deep focus — though it is hard for anyone to sustain that level all day.

It is nearly impossible to reach 100% activity. Don't set that as an expectation. If you see activity above 20–25%, things are generally on track.

Engagement

What it tells you: The portion of tracked time spent in primary and secondary tools (collectively called "work tools") out of the total tracked time.

What to look for: Engagement tells you whether your team is spending their time in the right tools.

  • Above 70% is excellent.
  • Below 60% may indicate distractions or, more commonly, that tools have not been properly categorized yet. If engagement seems low, check whether many tools are still listed under Neutral — uncategorized tools do not count toward engagement.

Productivity

What it tells you: The portion of active work minutes spent in primary and secondary tools, out of the total possible time based on how much users are expected to work. Productivity goes one step further than Engagement because it also factors in activity within those tools.

What to look for:

  • 40–60% is strong for most roles.
  • Above 60% is exceptional.

Productivity is one of the strongest indicators of actual effective output because it combines time, tool usage, and activity into a single metric.


Leaders: Identifying Top Performers

Below the KPI section, the Leaders table gives you a fast and easy way to identify your top performers. You can switch between different views using the tabs:

  • Users — See individual team members ranked by performance.
  • Departments — Compare how departments stack up against each other.
  • Projects — Monitor project-level performance (if projects are enabled).
  • Managers — See how managers compare based on the aggregate performance of their teams (Admins and Owners only).

Click on any column header to sort by that metric. Click on a user's name to go to their Profile, or click on a department/project/manager name to filter the entire Dashboard to that segment.


Tool Categories: Where Time Goes

Understanding how time is distributed across tool categories is essential, because tool categorization directly affects Engagement and Productivity metrics.

How Tools Are Categorized

CategoryDefinitionExamples
PrimaryA small number of tools where users are expected to spend the majority of their time.VS Code, Figma, Salesforce
SecondaryTools that are work-related but not where users spend most of their time.Slack, Email, Jira, Zoom
DistractingTools that are not related to work and should be minimized.Social media, entertainment sites
NeutralTools that have not been categorized yet. They do not contribute to any performance metrics.Newly installed apps, OS utilities

What to Look For

  1. Combined Primary + Secondary time should be above 70–80%. It will rarely reach 100% because people visit miscellaneous websites and tools throughout the day, and those are typically Neutral.
  2. Primary tools should account for the largest share. Ideally, the majority of work time is in Primary tools, with Secondary taking a supporting role.
  3. Watch for excessive time in Distracting tools. If you see a tool showing up with significant time, click on it directly from the Dashboard. This will show you exactly who spent time in that tool and their activity level while using it.
  4. Minimize Neutral tool time. A high Neutral share means many tools are still uncategorized, which makes your Engagement and Productivity metrics less accurate. Categorize tools regularly from the Dashboard (pencil icon on any tool card) or from Settings → Tools.

Engagement Breakdown: How Actively Tools Are Used

Below the tool categories, three cards show how tools are used based on engagement level: High, Medium, and Low engagement.

What Each Level Means

  • High engagement means the user was actively interacting with the tool for sustained periods. This is the ideal state for Primary tools — it indicates deep, focused work.
  • Medium engagement is the typical, expected level for normal work. Communication tools and document review tasks often fall here. This is perfectly healthy.
  • Low engagement means the user had the tool open but was barely interacting with it. Tools that are open in the background often show low engagement.

What to Look For

You want your Primary tools to appear at least in Medium engagement. This is the expected baseline.

  • Primary tools in High engagement: A green flag. This is a reason for recognition. However, it is hard to maintain high engagement for extended periods, so don't be discouraged if it is not always the case.
  • Primary tools in Medium engagement: Expected and healthy.
  • Primary tools in Low engagement: A red flag. It means people are opening the tools they are supposed to use but are not doing much inside them. Investigate whether there are barriers, unclear tasks, or training needs.

Time Categories: A Bird's-Eye View

The last section on the Dashboard gives you a high-level view of how your team spends their time across different types of work — Development, Design, Project Management, Communication, Finance, and more.

Look at the Share column to see what percentage of time goes to each category. You can:

  1. Click on any category row to see which specific tools are included in it and how much time the team spent in each.
  2. Click on a specific tool within that category to see a per-user breakdown of who used it and how much.

This is useful for validating that your team's actual time distribution matches their job responsibilities.


Reports: Time and Attendance

The Reports page gives you a detailed view of time investment across your team.

Default View

When you first open Reports, you see a time-tracking grid. Each row is a team member, and each column is a day. The cells are color-coded:

ColorMeaning
GreenThe person met or exceeded the expected work hours for that day.
YellowThe person worked some time but less than expected.
RedThe person did not work at all on a day when work was expected.

This makes it easy to spot attendance patterns at a glance.

Advanced Reports

For deeper analysis, click the Advanced Reports button (bar chart icon) in the top-right corner of the Reports card. This opens a side drawer where you can select additional metrics to include:

  • KPIs — Overall Rating, Availability, Activity, Engagement, Productivity, Contribution
  • Time details — Day start/end, work sessions, idle sessions
  • Tool Importance — Time and activity in Primary, Secondary, Distracting, and Neutral tools
  • Tool Engagement — Time and activity at High, Medium, and Low engagement levels
  • Tool Categories — Time and activity by work category

After applying your selections, each user row gains a dropdown arrow. Click it to see the detailed performance breakdown for that person. You can also download these reports as CSV or Excel files for offline analysis or sharing.


Profile: Individual Performance

Click on any user's name from the Dashboard, Team page, or Reports to open their Profile. The Profile mirrors much of what you see on the Dashboard but focuses on a single individual.

What's Different on the Profile

This Week card — At the top, a card shows the current week's activity with day-by-day time investment. Click between different days to see what's happening. Each day is underlined with a color: green if the expected hours were met, yellow if partially met, and red if no work was tracked.

Highlights — Quick notes about this user's performance compared to their prior period, department average, and company average.

KPI badge options — Each KPI card has a badge in the top-right corner. Click it to cycle between three views:

  1. Department rank — How this person ranks within their department.
  2. Company rank — How this person ranks across the entire company.
  3. Percentage change — How this person's metrics changed compared to the previous period.

This helps you contextualize individual performance: are they improving, declining, or steady relative to their peers?

Weekly Overview — At the bottom of the Profile, a week-by-week visualization shows work patterns. Each day is displayed as a row of time blocks. You can toggle between Time view (showing active, idle, and offline periods) and Activity view (showing activity intensity) using the button in the top-right corner of the section.


Chronicle: The Full Picture

For the deepest level of detail, open the Chronicle from any user's Profile (click the Chronicle toggle button in the top-right of the header bar).

Chronicle shows everything a user did in chronological order:

ColumnWhat It Shows
ToolThe application or website used.
CategoryThe work category (Development, Communication, etc.).
Window nameThe specific window title during the session.
TotalHow long the tool was open.
ActiveHow much of that time involved actual interaction, with the percentage.
KeyboardTime spent typing.
Mouse clicksTime spent clicking.
Mouse movementTime spent moving the mouse.

Why Window Name Matters

The window name is especially useful because in most tools, it changes to reflect exactly what the user is doing. For example:

  • In a browser watching YouTube, the window name becomes the video title.
  • In an email client, it becomes the subject line of the email being read or composed.
  • In an IDE, it shows the file name being edited.

This gives you concrete context about what was happening during each session, without needing screenshots.

Working with Chronicle Data

  • Default view: Entries are listed in chronological order.
  • Search: Use the search bar to find specific tools or window titles.
  • Filters: Filter by tool, category, importance level (Primary/Secondary/Distracting/Neutral), or window name.
  • Group by: Group entries by tool name to see aggregate time per application, then expand any group for details.
  • Export: Download the data as CSV for offline analysis.

Who Can Access Chronicle

Chronicle is only available to Owners, Admins (with Chronicle permissions enabled), and Managers (with Chronicle permissions enabled). Regular users cannot access Chronicle. Access must be explicitly granted by whoever assigned the role.


Putting It All Together

Here is a practical workflow for understanding your team's performance:

  1. Start on the Dashboard. Check the KPI cards for a quick health check. Is the Workday reasonable? Is Activity above 20%? Is Engagement above 70%?

  2. Review the Leaders table. Identify top performers for recognition. Spot anyone falling behind who may need support.

  3. Check tool categories. Make sure Primary + Secondary tools account for the majority of time. Investigate any excessive time in Distracting tools. Categorize Neutral tools to improve metric accuracy.

  4. Look at engagement levels. Confirm that Primary tools appear in at least Medium engagement. Flag any Primary tools showing up in Low engagement.

  5. Use Reports for attendance patterns. The color-coded time grid quickly reveals who is consistently present and who may be underinvesting. Use Advanced Reports for detailed breakdowns.

  6. Dive into Profiles for individual coaching. Before a one-on-one or performance review, open the person's Profile to understand their specific patterns, strengths, and areas for improvement.

  7. Use Chronicle when you need specifics. If something looks off at a higher level, Chronicle gives you the granular data to understand exactly what happened.

Each screen adds a layer of depth. Start broad on the Dashboard, and drill down as needed through Reports, Profile, and Chronicle.


What's Next: AI-Powered Insights

In addition to everything covered in this guide, Intelogos includes AI-powered features that can save you time and surface insights you might otherwise miss. With Generate Insights, you can get a detailed AI-written performance report from any page — Dashboard, Profile, Team, Reports, or Chronicle — tailored to exactly the data you are looking at. And with Ask AI, you can ask any question about your team in plain language and get an immediate answer.

We will cover both of these features in detail in the next article.

Up next

Generating Insights →