Intelogos takes call center productivity tracking to the next level. Now you can see what stats your best employees have and focus on improving them across the team. With millions of data points analyzed you now have the tools you need to improve the work of your call center.
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Below are some of the stats we found to be important for most call center employees.
Work rate measures the total effort applied in completing a task.
Helps understand if you have invested enough time in completing their work.
Indicates how positive the person is around others in the team.
Stamina level shows if the person can sustain prolonged periods of high activity output.
Indicates how often and how easily can a person get distracted.
Stats are at the core of Intelogos. We analyze millions of data points to create detailed stat profile for every person in the team. And the best thing is that it’s all measured automatically without anyone in your team wasting any time.
Intelogos analyzes work performance of every person and provides different observations and suggestions. Observations help you spot interesting trends in the person’s performance. Suggestions focus on potential problems or opportunities that should be addressed.
Dashboard is your team’s headquarters. Here you will find everything you need to run your team. From quick indicators of how your company is doing to hall of fame leaderboards, upcoming time off requests and logos suggestions.
