How to Cancel Your ActivTrak Subscription — Step-by-Step Guide

If you are searching for how to cancel ActivTrak, you are not alone. ActivTrak sells annual plans only, cancellation goes through a request form rather than a setting in the app, and your request has to arrive at least 30 days before your renewal date. This guide walks through every step of the ActivTrak cancellation process — from submitting the Cancellation Request Form to deleting the account afterward — so you know what to expect before your renewal date.

Everything below about ActivTrak's terms comes from ActivTrak's own Master Subscription Agreement (MSA), pricing page and help center, checked September 30, 2026. Your order form takes precedence over the MSA, so check it too before you act.

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Table of Contents

1. Before You Start: Know Your Contract Terms
2. Step-by-Step: Submit the Cancellation Request Form
3. The 30-Day Notice Requirement
4. The File-Deletion Gate Explained
5. Free Plan Limitations After Downgrade
6. Critical Steps Before Your Paid Plan Ends
7. Email Contacts and Reseller Purchases
8. What Happens After Cancellation Is Processed
9. A Better Alternative: Switch to Intelogos
10. Frequently Asked Questions
11. Sources

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Before You Start: Know Your Contract Terms

ActivTrak's pricing page says it currently offers only annual plans, billed on an annual contract basis (ActivTrak pricing FAQ, checked September 30, 2026). There is no cancel button in the app: ActivTrak's help center routes cancellation through the Cancellation Request Form, and the MSA renews your subscription for another term of the same length unless notice of non-renewal arrives at least 30 days before the current term ends (help center: Make Changes to Your ActivTrak Package, MSA section 11.1, both checked September 30, 2026).

Before submitting anything, gather this information:

Where to find the renewal date comes from ActivTrak's help center, checked September 30, 2026.

If you purchased through a reseller, ActivTrak's help center says to contact that partner's sales team for account changes. Skip to Email Contacts and Reseller Purchases for details.

For context on what happens if you miss the renewal window, see our guide on ActivTrak auto-renewal.

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Step-by-Step: Submit the Cancellation Request Form

ActivTrak does not offer in-app cancellation. The official path is the Cancellation Request Form, which ActivTrak's help center links from its cancellation instructions (help center, checked September 30, 2026).

Step 1: Locate Your Renewal Date

Check a previous ActivTrak invoice for your contract dates, or email renewals@activtrak.com and ask; those are the two options ActivTrak's help center gives. This date is the anchor for your 30-day notice window.

Step 2: Complete the Cancellation Request Form

Have these details ready before you open the form:

• Organization name and the admin contact's name and email
• Current plan and number of licenses
• Your renewal date and the date you want the cancellation to take effect (the end of your current term)
• A short reason for canceling, if you want to give one

Submit the form at least 30 days before your renewal date. Under ActivTrak's MSA, if you give less than 30 days' notice you are "responsible for the full Renewal Term fees" (MSA section 11.1, checked September 30, 2026).

Step 3: Email renewals@activtrak.com

After submitting the form, send a follow-up email to renewals@activtrak.com, the address ActivTrak's help center lists for renewal-time changes, confirming your cancellation request. Include your account details, the date you submitted the form, and the date you want the cancellation to take effect.

Keep copies of every submission and email. If a dispute arises — especially around refunds — this paper trail is essential.

Step 4: Wait for Written Confirmation

ActivTrak's help center says you will receive an email confirmation after submitting the form, and the form page says an ActivTrak representative will follow up to process the request (help center, Cancellation Request Form page, both checked September 30, 2026). Do not assume cancellation is processed until you have that confirmation in writing. If nothing arrives within a few business days, follow up with renewals@activtrak.com and attach your earlier email.

Step 5: Monitor Your Billing

Watch the card or invoices on file around your renewal date, even after you have confirmation. Accounts with a past-due balance can't be downgraded, so ActivTrak's help center says to settle any outstanding balance with billing@activtrak.com first (help center, checked September 30, 2026). For a proactive timeline, read our auto-renewal avoidance strategy.

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The 30-Day Notice Requirement

This is the single most important rule in the ActivTrak cancellation process. ActivTrak's MSA renews each subscription for additional terms of the same length as the first one unless either side gives notice of non-renewal at least 30 days before the current term ends; without that notice, you owe the full renewal term (MSA section 11.1, checked September 30, 2026). Your order form can set different terms, and it takes precedence over the MSA (section 12.10).

What this means in practice:

Based on ActivTrak's MSA, sections 11.1 and 12.10, checked September 30, 2026.

There is no in-app setting to turn off auto-renewal. ActivTrak's help center names the Cancellation Request Form as the way to cancel; an email to renewals@activtrak.com gives you a second written record.

Set a calendar reminder 60 days before your renewal date, not 30. The extra buffer gives you time to follow up, export data, and prepare your team for the transition outlined in our switch checklist.

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The File-Deletion Gate Explained

Many teams assume they can delete their ActivTrak account as soon as they decide to leave. They cannot — and this catches people off guard.

ActivTrak's help center says account deletion requests are only accepted after your paid account has ended and converted to a free account; requests submitted during an active contract are rejected (help center: Delete your account, checked September 30, 2026). You must follow this sequence:

Active Paid Contract
        ↓
Submit Cancellation Request (30+ days before renewal)
        ↓
Contract Ends / Account Downgrades to Free
        ↓
Submit Account Deletion Request Form
        ↓
Wait up to 30 Days for Processing
        ↓
Account and Data Permanently Deleted

What Happens to Your Data in the Meantime

Canceling does not delete anything. At the end of your term the account becomes a free account, and your data and settings stay in place. An Admin can delete data inside the account at any time, but the account itself can't be deleted while a contract is active (help center, checked September 30, 2026). The MSA puts it in contract terms: at termination you move to ActivTrak's free-plan agreement unless you ask for complete termination and deletion of your data (MSA section 11.4, checked September 30, 2026).

The Account Deletion Request Form

Once your plan has downgraded to free, open the Account Deletion Request Form linked from ActivTrak's help center, select Data Erasure Request, and submit it. ActivTrak says deletion can take up to 30 days and that you will get an email when it is complete. Before you submit, its help center suggests uninstalling agents from all devices, deleting invited workers, turning off the Weekly Digest email and disabling compliance alarms (help center, checked September 30, 2026).

Total timeline from first request to full deletion: at least 60 days — 30 or more days of notice before the term ends, then up to 30 days of processing after the downgrade.

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Free Plan Limitations After Downgrade

When your paid term ends, ActivTrak downgrades your account to its free plan. ActivTrak lists these free account limits (help center, pricing page, both checked September 30, 2026):

ActivTrak's pricing page also describes the free plan as having limited application functionality.

The absence of data export on the free plan is critical. Once you downgrade, you lose the ability to export the reports that were available on your paid plan. This is why exporting before cancellation is non-negotiable.

Free accounts can also be deleted for inactivity. If nobody logs in for 30 days, ActivTrak marks the account inactive and emails a pending-deletion notice; background data collection does not count as activity (pricing FAQ, checked September 30, 2026).

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Critical Steps Before Your Paid Plan Ends

Do not wait until your contract ends to prepare. ActivTrak's help center lists four steps to take before your paid account ends: uninstall agents you no longer need, add all but 3 workers to the Do Not Track list, delete screenshots to stay within 3 GB, and export the data you want to keep (help center, checked September 30, 2026). Do them in the order below, because two of them can delete data.

1. Export Data While You Still Can

This is the most important step. Export every report and dashboard you might need (ActivTrak: Export and Manage Data, checked September 30, 2026):

• Dashboards that use Live Data → Export button, then a CSV download or Google Sheets
• Dashboards that use Insights → three-dot menu → Download, as CSV or PDF
• Activity Log → export short date ranges; ActivTrak recommends a few days at a time for groups of 25 or fewer, and its ActivConnect add-on for larger exports
• Classification rules → document manually or screenshot

Export limits also depend on your package: 10,000 rows on Work Activity Tracking and 50,000 rows on the other paid packages (ActivTrak Product Packages, checked September 30, 2026). Once your plan downgrades to free, export is no longer available. For a complete migration workflow, see our switch checklist.

2. Uninstall ActivTrak Agents

Remove monitoring agents from employee devices before or right after your contract ends. Leaving agents installed after cancellation creates privacy concerns and may conflict with your internal policies. ActivTrak's help center describes two methods: re-running the installer and choosing Remove, which keeps historical data, or Uninstall Agent in the app, which deletes all data for that computer (ActivTrak: Uninstall the ActivTrak Agent, checked September 30, 2026). Document which devices had agents for your IT audit trail.

3. Add All but 3 Workers to Do Not Track

The free plan allows only 3 worker licenses. Before the downgrade, move everyone except the three people you need during the transition to Do Not Track. ActivTrak's Do Not Track article warns that adding a login with historical data to the list permanently deletes that data, which is why the export comes first (ActivTrak: Manage Do Not Track Rules, checked September 30, 2026).

4. Delete Screenshots to Stay Under 3 GB

If you used the Screen Details add-on, screenshots count toward storage. Delete the ones you don't need under Notifications > Compliance Alarms > Screenshot History while you still have admin access; ActivTrak can't recover deleted screenshots, and you can delete up to 510 at a time (ActivTrak Screenshots Guide, checked September 30, 2026). ActivTrak's help center also says that when an account goes over its storage limit, all account data is hidden until data is deleted or the account is upgraded (ActivTrak Product Packages, checked September 30, 2026).

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Email Contacts and Reseller Purchases

Addresses from ActivTrak's help center, contact page, pricing FAQ and vendor billing page, checked September 30, 2026.

Reseller Purchases

If you bought ActivTrak through a reseller or IT partner, ActivTrak's help center says its self-service instructions apply only to accounts bought directly and that you must contact the partner's sales team for account changes. ActivTrak's cancellation form page also asks partners to have the end customer complete the form (help center, Cancellation Request Form page, both checked September 30, 2026). To be safe, do both: submit the form yourself and ask your reseller for written confirmation that they have passed your cancellation to ActivTrak, with the same 30-day deadline in mind.

A reseller adds one more hand-off before your notice reaches ActivTrak, so start earlier than you would for a direct purchase.

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What Happens After Cancellation Is Processed

Once your cancellation is confirmed and your contract term ends:

1. Your account downgrades to the free plan (3 workers, 3 GB, 30 days of history, no export)
2. Paid features and add-ons such as Screen Details, Data History and ActivConnect end with the paid term, since ActivTrak sells add-ons only with paid packages
3. Your data and settings stay in the account until you ask for deletion
4. You can submit the Account Deletion Request Form
5. Deletion takes up to 30 days
6. Agents on employee devices should already be uninstalled

If you are switching to another platform, deploy your replacement before decommissioning ActivTrak to avoid a gap in workforce visibility. Teams with months left on a contract should read ActivTrak Annual Contract: Your Exit Options for parallel-run strategies.

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A Better Alternative: Switch to Intelogos

If you are leaving because of annual billing or contract terms, check how your next tool bills before you sign.

Intelogos offers:

• Monthly billing as well as yearly billing (yearly billing saves 20%)
• Published prices: Analytics is $8 per license per month billed yearly or $10 billed monthly, and AI Intelligence is $12 billed yearly or $15 billed monthly (pricing)
• Basic AI insights on every plan, with Ask AI and AI coaching recommendations on AI Intelligence
• No screenshots or screen recordings, and no keystroke content
• CSV exports on every plan

Start your Intelogos account with a free trial and monthly billing to see whether it fits your team.

For refund options if you have already been charged, see How to Get a Refund from ActivTrak.

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Frequently Asked Questions

How do I cancel ActivTrak?

Submit ActivTrak's Cancellation Request Form at least 30 days before your renewal date, then email renewals@activtrak.com so you have a second written record. As of September 30, 2026, ActivTrak's help center lists no cancel button in the app. If you bought through a reseller, contact the reseller as well.

Can I cancel ActivTrak mid-contract?

Not under ActivTrak's standard terms. Its help center says account cancellations are not permitted during an active contract and refunds are not issued, so cancellation takes effect at the end of your term. The MSA lets you terminate early only for an uncured material breach, with a pro-rata refund; ending early for any other reason doesn't cancel the fees due under your order form. See our contract exit options guide for negotiation tactics.

Why was my ActivTrak account deletion request rejected?

ActivTrak only accepts deletion requests after the paid term has ended and the account has converted to a free account; requests during an active contract are rejected. Cancel first, wait for the downgrade, then submit the Account Deletion Request Form. ActivTrak says processing takes up to 30 days.

Can I export ActivTrak data after canceling?

Not once the account is on the free plan, because ActivTrak lists no data export for free accounts. Export reports and dashboards while your paid plan is still active — ideally 30–60 days before your contract ends.

How long does ActivTrak cancellation take?

Plan for at least 60 days from first request to full deletion: notice at least 30 days before renewal, then up to 30 days for ActivTrak to process an account deletion request after the downgrade.

What is the ActivTrak cancellation email?

ActivTrak's cancellation route is the Cancellation Request Form rather than an email. For follow-ups about renewal-time changes, its help center lists renewals@activtrak.com; for invoices and past-due balances, billing@activtrak.com. Include your organization name, account details and the date you want the cancellation to take effect.

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Want a tool you can pay for month to month? Intelogos offers monthly billing and published per-license prices, with a free trial to start.

Sources

• ActivTrak Master Subscription Agreement (dated January 4, 2024): renewal for terms of the same length, the 30-day notice of non-renewal and full renewal fees if you miss it (section 11.1), termination for cause (11.2), what happens to data at termination (11.4) and order-form precedence (12.10). Checked September 30, 2026.
• ActivTrak help center: Make Changes to Your ActivTrak Package: the Cancellation Request Form and its email confirmation, no cancellations or refunds mid-contract, free account limits, steps before the paid account ends, account deletion rules, past-due balances and the reseller process. Checked September 30, 2026.
• ActivTrak Cancellation Request Form: follow-up by an ActivTrak representative and instructions for partners. Checked September 30, 2026.
• ActivTrak pricing page: annual plans only, free plan limits and the free-account inactivity rule. Checked September 30, 2026.
• ActivTrak Product Packages: export row limits by package and what happens over the storage limit. Checked September 30, 2026.
• ActivTrak: Export and Manage Data: export formats and recommended export sizes. Checked September 30, 2026.
• ActivTrak: Uninstall the ActivTrak Agent: the two uninstall methods and which one deletes data. Checked September 30, 2026.
• ActivTrak: Manage Do Not Track Rules: the data-deletion warning. Checked September 30, 2026.
• ActivTrak Screenshots Guide: deleting screenshots. Checked September 30, 2026.
• ActivTrak contact page and Vendor & Billing Information: support and billing email addresses. Checked September 30, 2026.