Workforce Optimization
Workforce Optimization Software
Built on Real Work Data
Intelogos is workforce optimization software for teams that work on computers. It measures how work actually happens, from hours worked against expected hours to where time goes and productivity by team, department or project, so you can rebalance workloads and make hiring decisions with evidence.
What is workforce optimization software?
Workforce optimization software helps organizations make better use of their people's time by showing how work is distributed, where time is lost and which teams are overloaded. Traditional workforce optimization (WFO) suites, common in contact centers, also include demand forecasting, shift scheduling, call recording and quality management.
Intelogos focuses on the analytics side for teams that work on computers: it measures how work actually happens, from hours worked against expected hours to time spent in each tool and productivity by team, department or project, and leaves forecasting, scheduling and call recording to specialized tools.
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How it works
Workforce optimization in five steps
Once the desktop or background agents are running, Intelogos measures the work automatically, so your time goes into decisions about workload, hiring and priorities.
- 1
Compare hours worked with expected hours
Workday shows the average time tracked on scheduled workdays, and Availability shows what share of each person's expected hours was worked. In Reports, each day is color-coded as full, short or absent.
How Availability works - 2
See where the time goes
Every application and website is grouped by importance (primary, secondary, distracting or neutral) and by time category, such as Development or Communication, so you can see how much of the day goes to core work, to messages and meetings, and to distractions.
Time categories guide - 3
Compare teams, departments and projects
Productivity measures active minutes in work tools against expected work time. On the Dashboard, the Leaders table compares users, departments, projects and managers, and filters narrow the view to the groups you choose.
How Productivity is calculated - 4
Ask whether a team is overworked
On the AI Intelligence plan, Ask AI answers questions such as “Does it look like the Engineering team is overworked and we need to hire?” It looks at trends in hours, activity and engagement, and can return a downloadable report.
Managing with AI - 5
Share reports on a schedule
Build custom reports with time, KPIs and tool usage, export them to CSV or Excel, and schedule daily, weekly or monthly email reports and dashboard summaries.
Scheduled email reports
| Name | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
 Emma Davis | 8h 48m | 8h 17m | 6h 45m | 8h 20m | 8h 10m |
| Primary tools | 6h 12m | 5h 45m | 4h 30m | 6h 05m | 5h 50m |
 Nina Patel | 8h 10m | 5h 30m | 8h 25m | 8h 55m | 8h 05m |
 Marcus J. | 0h 0m | 3h 15m | 0h 0m | 5h 40m | 0h 0m |
Use Cases
What You Can Optimize with Intelogos
Four common workforce decisions, and the data Intelogos gives you to make them
Balance Workloads
Spot people who consistently work longer than their expected hours, and people who may have room for more, using Workday, Availability and idle time for every person, team and department. Redistribute work before it becomes a problem.
Reduce Time Lost to Low-Value Work
Engagement shows the share of tracked time spent in work tools, and time categories show how much goes to communication and meetings versus core work, so you can see where each team loses time.
Check That New Tools and Processes Work
See time spent in every application and website by person or team, and compare periods to confirm a new tool is actually being adopted. The same usage data informs software license decisions.
Make Hiring Decisions with Evidence
Ask AI (AI Intelligence plan) looks at sustained trends, not one busy week, to judge whether a team's workload is structurally too high, and can produce a report to bring to the budget conversation.
Who It's For
Built for the People Who Plan and Manage Work
Each role gets the view it needs, from organization-wide trends to a person's own Profile
Executives:
See workload, productivity and time allocation across departments and projects, and bring evidence to headcount and budget decisions.
HR & People Ops:
Spot sustained overwork and falling engagement early, manage time off requests and policies in one place, and support hiring requests with data.
Team Managers:
See who is stretched and who may have room for more, rebalance work, and walk into one-to-ones prepared with each person's Profile and Daily view.
Finance & Operations:
See how time splits across projects and tools, export time data to CSV or Excel, and use application usage to inform software license decisions.
IT & Security:
Deploy background agents to Windows and macOS computers with scripts or your MDM, sync users from Microsoft Entra, and use SSO/SAML and audit logs on the Enterprise plan.
Employees:
See your own KPIs and work patterns on your Profile, at the access level your company sets. Intelogos doesn't take screenshots or log keystrokes.
Setup
Settings That Keep Comparisons Fair
Optimization only works when everyone is measured against the right expectations
Work-Hour Policies
Set company-wide workdays and hours, then add custom policies for specific users or departments, such as part-time staff. Availability and Productivity are measured against these expected hours.
Tool Categories by Department
Mark tools as primary, secondary, distracting or neutral for everyone, then override them per department, so Slack can count as core work for Support and as secondary for other teams.
Projects and Time Off
Track time by project, and record leave with Time Off requests, policies and balances, so planned absences show up next to hours worked.
What to look for in workforce optimization software
A checklist for comparing tools, including the parts of a traditional WFO suite that Intelogos doesn't cover.
| Capability | Why it matters | In Intelogos |
|---|---|---|
| Hours worked vs. expected hours | Shows who regularly works long days and where expected hours go untracked. | Workday and Availability KPIs, measured against work-hour policies for the company, departments or individual users. |
| Where time goes | Reveals how much of the day goes to core work, communication and distractions. | Time in every application and website, grouped by importance (primary, secondary, distracting, neutral) and by time category. |
| Comparisons across teams and projects | Lets you compare groups on the same terms. | Engagement, Productivity, Activity and Contribution for every person, department and project, with Dashboard filters and Leaders tabs. |
| Workload and overwork signals | Backs rebalancing and hiring decisions with evidence instead of anecdotes. | Ask AI answers questions such as whether a team is overworked and needs to hire (AI Intelligence plan). |
| Leave and absences | Planned time off explains gaps in hours worked. | Time Off requests, approvals, policies and balances, with a team calendar. |
| Reports and scheduled summaries | Keeps leaders informed without manual exports. | Custom reports with CSV or Excel export, plus daily, weekly or monthly email reports and dashboard summaries. |
| Privacy | Heavy surveillance erodes the trust teams need. | No screenshots, screen recording or keystroke logging. Activity is measured as keyboard and mouse interaction time. |
| Demand forecasting and shift scheduling | Shift-based teams, such as contact centers, staff against predicted demand. | Not included. Intelogos measures work against expected hours but doesn't forecast demand or build shift schedules. |
| Call recording and quality management | Contact centers review and score calls to coach agents. | Not included. There is no call recording, speech analytics, telephony integration or call QA scoring. |
Plan details are on the pricing page.
FAQs
Frequently Asked Questions
Everything you need to know about workforce optimization and how Intelogos can help
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