Understand the Overall Rating KPI — the configurable composite score that combines your most important KPIs into one number.
The Overall Rating rolls several KPIs into a single number so you can see, at a glance, how a person is performing and how they compare with the rest of the team. Unlike the other KPIs, it is configurable — you decide which underlying metrics matter most for your organization.
A composite score that summarizes the Availability, Activity, Engagement, and Productivity KPIs into one number for a quick read on overall performance.
Note: Workday and Contribution are absolute-time metrics and do not feed into the Overall Rating.
The Overall Rating combines its four component KPIs according to the importance you assign each one in Settings → Rating. For every component KPI you choose an importance level:
| Importance level | Effect |
|---|---|
| Ignore | The KPI is left out of the rating entirely. |
| Minor | The KPI counts, but with the least weight. |
| Normal | The KPI counts at standard weight. |
| Important | The KPI carries the most weight. |
Because the weights are configurable, the exact formula — and therefore the "right" value — depends on your settings.
You can apply weights in one of three ways:
This lets you rate people against expectations that fit their role. For example, for a software engineer you might set Productivity to Important and Availability to Minor, while for a support agent you might do the opposite.
With the default settings, an Overall Rating of about 50 or above is generally good. Because the formula can be customized, interpret the number against your own configuration, and use it primarily for comparison — across team members, or for the same person over time. On the Profile, the Overall Rating (like other KPIs) can be shown as a department rank, a company rank, or a change versus the previous period.
Settings → Rating (configuration), and the four components: Availability, Activity, Engagement, and Productivity.